Help Center

The delivery time for your order will depend on several factors such as the shipping method chosen, the shipping destination, and any customs or import processes in the destination country. Please note that these delivery times are estimates and are not guaranteed. Factors such as weather conditions or unexpected delays may impact the delivery time of your order. If you have any questions or concerns about the delivery time for your order, please don't hesitate to contact our customer support team. We will do our best to provide you with up-to-date information and assistance.

Our packages are shipped from our warehouse located at Unit 1, 10318 Whalley Blvd, Surrey British Columbia - Canada V3J 2V2. We ship packages internationally to many countries worldwide. However, please note that delivery times may vary depending on the destination country and any customs or import processes. During the checkout process, you will be able to view the estimated shipping rates and delivery times for your order based on your shipping address. If you have any questions or concerns about international shipping or the shipping location for your order, please don't hesitate to contact our customer support team at contact@litlamps.ca. We are always here to help!

Our shipping and handling charges may vary depending on several factors such as the shipping destination, the weight and size of the package, and the shipping method chosen. During the checkout process, you will be able to view the estimated shipping and handling charges for your order based on your shipping address and the shipping method chosen. The shipping and handling charges will be added to your order total and will be displayed before you complete your purchase.

We understand that sometimes a customer may change their mind about a purchase, and we want to make sure you are satisfied with your shopping experience. We do offer a refund for change of mind within a certain timeframe, subject to our return policy. If you are not satisfied with your purchase and would like to request a refund, please contact our customer support team within 30 days of receiving your order. We will provide you with instructions on how to return the item(s) to us for a refund. Please note that the item(s) must be in its original condition, unused, and in the original packaging. Please also note that we do not cover the shipping cost for returning items due to a change of mind. Once we receive the returned item(s) and confirm that they meet our return policy, we will issue a refund to your original form of payment. Please review our full return policy for more information on our refund process and any exclusions that may apply.

We accept several payment methods to make your shopping experience as convenient as possible. These payment methods include: Credit and Debit Cards: We accept major credit and debit cards such as Visa, Mastercard, American Express, and Discover. Google Pay: If you have a phone or tablet, you can use Google Pay to make a payment with just a few taps. We are working on other payment methods to make your purchasing experience more convenient such as Apple Pay or Paypal and try to implement them very soon in the future.

Thank you for your interest in becoming a LitLamps partner as a vendor! We are always looking for new and innovative products to offer to our customers. To become a vendor with Lit Lamps, contact to customer support for the requirements. Thank you again for considering Lit Lamps as a partner for your products. We look forward to hearing from you!

No, there are no hidden fees or charges for becoming a Lit Lamps vendor. We do not charge any fees for submitting your product(s) for consideration, and there are no upfront costs associated with becoming a vendor. If we decide to move forward with a partnership, we will discuss the terms of the partnership agreement with you, including any commission or fees that may be applicable. These terms will be agreed upon in writing before any products are listed for sale on our platform. We believe in transparency and honesty with our vendors, and we strive to build long-term partnerships based on mutual trust and respect. If you have any questions or concerns about the vendor partnership process, please don't hesitate to contact us. We are always happy to help and provide more information!

We strive to provide the best possible customer service to our customers. While we do not currently offer a 24x7 helpline number, we do offer several ways to contact our customer support team for assistance. You can reach our customer support team via email at contact@litlamps.ca, and we aim to respond to all inquiries as soon as possible. Alternatively, you can also use the "Contact Us" form on our website to submit a message, and our team will get back to you very soon. We understand that some issues may require more immediate attention, and we do our best to respond to urgent inquiries as quickly as possible during our regular business hours.

At Lit Lamps, we are always looking for high-quality products that align with our commitment to sustainability and innovation. We are open to a wide range of products, including lighting fixtures, home decor items, and more. If you have a unique product that you believe would be a good fit for Lit Lamps, please fill out our vendor application form.

At Lit Lamps Digital, we have a rigorous vendor selection process in place to ensure that all of our vendors meet our quality standards. We carefully review each vendor's product offerings, manufacturing processes, and sustainability practices to ensure that they align with our values and expectations.

Our team works closely with vendors to ensure that orders are processed and fulfilled in a timely and efficient manner. We provide regular updates and communication throughout the entire process to ensure that vendors are informed every step of the way.

LitLamps Database is the collection of well-trained and certified electricians who can offer their services to LitLamps clients directly.

No, there are no hidden fees or charges for registering yourself to our database. We do not charge any fees for offering your services for consideration, and there are no upfront costs associated with it.

If you are an electrician interested in getting enrolled in Lit Lamps database, you can do this easily using Lit Lamps Digital's vendor program that allows third-party persons to list their products and services on their platform. Keep in mind that Lit Lamps Digital have specific requirements or qualifications that electricians must meet to be eligible for the entering the database, such as being licensed and insured. If you have any questions or concerns, I recommend reaching out to our customer support team for more information.

Yes, you can contact customers directly and offer your services without informing Lit Lamps Digital.

Unfortunately, we do not offer samples or swatches of our products to interior designers. We understand that seeing and touching products in person is important when making design decisions, but due to the high demand for our products, we are unable to provide samples or swatches at this time. However, we do offer detailed product descriptions, high-quality images, and 360-degree views of our products on our website to help you make informed design decisions. Additionally, our customer service team is always available to answer any questions you may have about our products. We are committed to providing our customers with the highest quality products and exceptional service, and we appreciate your understanding. If you have any questions or concerns about our products, please do not hesitate to contact us. We look forward to working with you on your next interior design project.

We value our relationships with interior designers and are committed to providing them with high-quality products and exceptional service. We understand that interior designers often have tight project budgets and timelines, which is why we offer special pricing and discounts to our trade customers. To qualify for our trade discounts, interior designers need to provide proof of their business and professional credentials, such as a business license, resale certificate, or membership in a professional design organization. Once approved, trade customers can enjoy special pricing and discounts on our products, as well as access to exclusive trade promotions and events.

we understand that every interior design project is unique, and we are committed to working closely with our customers to provide them with the perfect lighting solutions for their projects. Here's how we handle custom orders and requests from interior designers: Consultation: We start by having a consultation with the interior designer to understand their specific needs and requirements for the project. During this consultation, we discuss the designer's vision, the space's function, and any other factors that may influence the lighting design. Design and Development: After the consultation, our team of lighting experts will work on developing a custom lighting design that meets the interior designer's requirements. We take into account the aesthetics, functionality, and budget of the project to ensure that the design meets the designer's expectations. Collaboration: We work closely with the interior designer throughout the entire process to ensure that the custom lighting design meets their vision for the project. We provide regular updates and revisions until the design meets the designer's exact specifications. Production and Delivery: Once the custom lighting design is finalized, we move on to production. We use high-quality materials and work with skilled craftsmen to ensure that the final product meets our high standards of quality. We then carefully package and ship the custom lighting fixtures to the designer's location. At Lit Lamps, we take pride in our ability to provide custom lighting solutions that meet the unique needs of each interior design project. We are committed to providing exceptional customer service and quality products, and we strive to exceed our customers' expectations. If you have a custom lighting project in mind, please don't hesitate to contact us.

We're passionate about interior design and staying up-to-date with the latest trends and styles in the industry. We understand that interior design is constantly evolving, and it's important for us to stay on top of these changes to ensure that our products are meeting the needs of our customers. So by staying up-to-date with the latest trends and styles in interior design, we are able to offer our customers products that meet their needs and are in line with the latest design trends. If you have any questions about our products or would like to discuss your interior design needs, please don't hesitate to contact us.

We understand that interior designers need products that are not only aesthetically pleasing but also high-quality and durable enough to withstand regular use in commercial and residential settings. That's why we have a comprehensive quality control process in place to ensure that all of our products meet the highest standards of quality and durability. Here are some of the steps we take to ensure the quality of our products: Material selection: We carefully select materials for our products, ensuring that they are of high quality and durable enough for regular use. We work with trusted suppliers to source materials that meet our standards. Testing and certification: Our products undergo rigorous testing and certification processes to ensure that they meet industry standards for safety, quality, and durability. We work with independent third-party organizations to verify our products' performance and safety. Inspection and quality control: Our products undergo multiple inspections throughout the production process to ensure that they meet our quality standards. We have a team of dedicated quality control specialists who inspect each product to ensure that it meets our specifications. Customer feedback: We value customer feedback and take it into consideration when developing new products or making improvements to existing ones. We use customer feedback to identify areas for improvement and to ensure that our products meet the needs of our customers. Warranty: We stand behind the quality and durability of our products and offer a warranty on all of our products. If there are any issues with the quality or durability of our products, we will work with our customers to resolve the issue as quickly and efficiently as possible. We take pride in our products and are committed to providing interior designers with high-quality, durable products that meet their needs. If you have any questions or concerns about the quality of our products, please don't hesitate to contact our customer service team. We're always here to help!

We understand that as an interior designer, you rely on quality and reliability when selecting products for your clients. At Lit Lamps, we strive to provide you with the best products and services possible. However, we understand that sometimes, you may not be completely satisfied with your purchase. That's why we have a comprehensive return policy in place. If you're not satisfied with your purchase, you may return it to us within 30 days from the date of delivery. Please note that the item must be in its original condition and packaging, and should not have been used, installed, or modified. We also require proof of purchase, such as a receipt or order confirmation email. To initiate a return, please contact our customer service team with your order number and a brief explanation of why you'd like to return the item. Our team will guide you through the return process and provide you with instructions on how to send the item back to us. Please note that shipping fees for returns are the responsibility of the customer. Once we receive the item, we will inspect it to ensure it's in its original condition. If everything checks out, we'll process your refund, minus any shipping fees, within 7-10 business days. Please note that refunds will be issued to the original payment method used for the purchase. In the unlikely event that you receive a defective or damaged item, please contact our customer service team immediately. We'll arrange for a replacement or refund, depending on your preference. Please note that if the item was damaged during shipping, we may require photographic evidence to file a claim with the shipping carrier. We take great pride in our products and services, and we want you to be completely satisfied with your purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're always here to help!

Lit Lamps Digital offers a variety of partnership opportunities for interior designers, including product discounts, promotional opportunities, and more. You can reach out to our team to discuss partnership options and see how we can work together to enhance your interior design projects.

Yes, our team of experts can help provide product recommendations that are tailored to specific interior design styles or themes. Whether you're looking for modern, industrial, rustic, or other design styles, we can help you find the perfect lighting fixtures and home decor accessories to complement your projects.

Lit Lamps Digital offers a wide range of high-quality lighting fixtures and home decor accessories that can help elevate the look and feel of any interior space. Our products are designed with both aesthetics and functionality in mind, making them ideal for interior designers who want to create beautiful, yet practical, spaces for their clients.

At Lit Lamps, we offer a wide range of lighting products for builders, including LED downlights, track lighting, pendant lights, wall sconces, and more. Our products are designed to meet the needs of residential and commercial construction projects of all sizes and budgets.

We understand the importance of safety and compliance in the construction industry. All of our products are rigorously tested and certified to meet safety and building code requirements, including UL, CE, and RoHS certifications.

Yes, we offer custom lighting solutions for builders to meet their unique project requirements. Our experienced design team can work with builders to create custom lighting designs that match their project specifications and aesthetics.

We have the capacity to handle large orders from builders with fast and efficient turnaround times. Our experienced customer service team is dedicated to ensuring that all orders are processed and fulfilled as quickly as possible, with frequent updates provided to our customers throughout the process.

While we do not offer installation services for our lighting products, we work closely with builders to ensure that our products are easy to install and come with detailed installation instructions. Our customer service team is also available to answer any questions or concerns about installation.

Yes, we offer special pricing and discounts to builders who place large orders or enroll in our trade program. To learn more about our trade program and pricing, please contact us for more information.

We understand that sometimes products may need to be returned or exchanged. We have a comprehensive return policy in place to ensure that our customers are satisfied with their purchases. If a product needs to be returned or exchanged, we will work with the builder to provide a quick and efficient resolution.

We offer a variety of outdoor lighting products that are ideal for landscapers. Our product range includes outdoor wall sconces, landscape lighting, bollard lights, and more. All of our products are designed to withstand harsh outdoor environments and provide reliable performance for years to come.

We are committed to sustainability and offer a range of energy-efficient and environmentally friendly outdoor lighting products. Many of our products feature LED technology, which provides long-lasting and energy-efficient lighting while minimizing environmental impact.

Yes, our experienced design team can provide guidance and recommendations for outdoor lighting projects. We can work with landscapers to create custom lighting designs that enhance the beauty and functionality of outdoor spaces.

We have the capacity to handle large orders from landscapers with efficient turnaround times. Our customer service team works closely with landscapers to ensure that orders are processed and fulfilled quickly and accurately.

While we do not offer installation services for our outdoor lighting products, we provide detailed installation instructions to ensure that products are installed correctly. Our customer service team is also available to answer any questions or concerns about installation.

Yes, we offer special pricing and discounts to landscapers who place large orders or enroll in our trade program. To learn more about our trade program and pricing, please contact us for more information.

We have a comprehensive return policy in place to ensure that our customers are satisfied with their purchases. If a product needs to be returned or exchanged, we will work with the landscaper to provide a quick and efficient resolution. Our customer service team is dedicated to providing exceptional support throughout the entire process.